Canceling your subscription means when your current license expires (1 year or month from purchase), you will no longer receive automatic updates and priority support. Also you can no longer use the PRO features. You can still using the product but only with the FREE features.
The plugin is not working for me
If the plugin is not working, and you’ve not yet spoken to our support team, we’re more than happy to take a look for you. Perhaps we can help in some way to get things working well for you.
You can use the support form on your Customer Dashboard in Freemius to request assistance. You can find the login details in your email. We are happy to help you with your issue.
If you still wish to cancel your recurring subscription, you can do so by following these steps:
How to cancel my recurring subscription
- First you need to access to your Customer Dashboard in Freemius.
- From there, you can access all your active subscriptions via the Renewals & Billing section. Active subscriptions will have a green label on the STATUS column and will start with AUTO RENEW ON <DATE>.
- Simply click the row of the subscription that you’d like to cancel to access the subscription’s advanced panel
- Then click the Cancel Auto-Renew button.
- You’ll be prompted with a confirmation dialog, giving you the option to set up an email reminder instead of canceling right away. If you do proceed with the cancellation you’ll get a short feedback form where you can let us know why you are canceling the subscription. Your feedback is appreciated and will help us improve our offering. That said, the feedback is optional, so whether you provide it or not, hit the Send & Cancel renewals button to complete the subscription cancellation.
