Once your license expires you can still use the plugin, but only with the free features. Also you will no longer be able to receive updates or support for the plugin. However, the support for free features is still available. You can create a support ticket in the WordPress forum. We are answering you ASAP […]
This article is only useful for Plugins with an active PRO License. When you access to our Plugin Setting page in the WordPress admin dashboard (E.g: the Settings / Alondra), and go to License & Account tab, then click on the Go to license manager button you will se the following notification at the top […]
Getting the PRO version If you are using the Free version You have 3 ways to upgrade to PRO. Or, if you don’t have the Free version and want to go PRO directly You can go to the Products menu in our website, select the plugin you want, go to Pricing section and select a […]
If your license have been inactive for a while and now you want to renew it, this article is for you.
Yes, if you decide within 30 days of purchase our plugin is not for you, we’ll happily refund you in full. Can I try it before commit? Absolutely! We also have a 7-day free trial period (credit card required) with full features. That way, if you’re not sure if the plugin is for you, try […]
Absolutely! We offer a 7-days free trial period where you can use all the PRO features without any restrictions. Credit card is required but we will not charge you any payment until the end of that period so you have time to decide if the plugin fits your needs. You can cancel your subscription anytime.
Yes, each plan can be paid annually or monthly to provide more flexibility. Although monthly plans are slightly more expensive than the annual ones, they allow you to spend less at a time, so in case you are not sure or decide to cancel you subscription you don’t spend much money. In the other hand, […]
No. We do not offer any lifetime licenses for our plugins. The license is an annual (or monthly) subscription and will renew automatically every year (or month, depending on how you selected to pay), unless you cancel it. It can be canceled at any time. If you cancel the subscription, the plugin will continue to […]
Canceling your subscription means when your current license expires (1 year or month from purchase), you will no longer receive automatic updates and priority support. Also you can no longer use the PRO features. You can still using the product but only with the FREE features. The plugin is not working for me If the […]
Yes, we do (and they’re heavily discounted)! When the checkout modal opens you can choose between 1 Site, 3 Sites, and 10 Sites under Plan Selected at the top of the modal.
WooCommerce and WordPress are evolving constantly. A subscription model allows us to continue supporting the latest releases and offer the best support we can. Additionally, your subscription ensures ongoing access to essential updates, including bug fixes, security patches, and feature enhancements. These updates are crucial for maintaining the stability, security, and functionality of your website. Without […]
Yes, your subscription will renew automatically every year (or month, depending on how you selected to pay), unless you cancel it. If you do decide to cancel it, your license will still be valid for the paid-for period; this means you will still be able to enjoy all the Pro features and receive updates and […]
We support PayPal and all major Credit Cards. If you need to change your payment-method or credit card, first you need to access to your Customer Dashboard from Freemius. You can find your login details in your email. From there: Navigate to the subscriptions section by clicking on the Renewals & Billing menu item. Locate the subscription […]
If you’re looking to deactivate a site license, you can do so with this guide. There are two ways: From the WordPress admin dashboard If you have admin access to the WordPress site where the license is connected: From your Customer Dashboard from Freemius. Let’s say you’ve purchased a 1-site license for the MidriNet plugin […]
First you need to access to your Customer Dashboard by logging into Freemius. From there: You can access all of your payments in the Orders History section. To get a PDF invoice of a payment, just click the Invoice button of the payment’s record.
If you didn’t enter a Tax / VAT ID during checkout, then it’s entirely possible to do it afterward. It is often important to have this identifier displayed on invoices you receive after a purchase. First you need to access to your Customer Dashboard by logging into Freemius. From there: Go to My Profile and simply update […]
First you need to access to your Customer Dashboard by logging into Freemius. From there: Navigate to the subscriptions section by clicking on the Renewals & Billing menu item. Locate the subscription that you’d like to upgrade its license’s sites limit and select it by clicking on its row. This will open the subscription’s advanced […]
Yes. If your domain is localhost (with any port), it will be treated as a localhost domain without counting towards your site linit. Additionally, all of our licences allow you to use them on staging or development domains without counting towards your site activations limit. However, your domain name must reflect one of the allowed TLDs or […]
Yes. Our system checks against the number of active installs, rather than the specific domain names. You can deactivate the plugin on one domain and then activate it on another domain with no issues. You can do so from within the Plugin Settings page in the WordPress Admin dashboard -> License & Account tab, and […]