Pre-Sale Question

Is it possible to apply discount based on User roles?
FAQs Pre-Sale Question Technical

Is it possible to apply discount based on User roles?

Yes. You can offer discounts for individual users or for users who have a role.

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Is it possible to offer free products to customers with Alondra plugin?
FAQs Pre-Sale Question Technical

Is it possible to offer free products to customers with Alondra plugin?

Yes, you can define a row with price 0 when you define the pricing settings in the group.

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How can I increase the price for certain products?
FAQs Pre-Sale Question Technical

How can I increase the price for certain products?

With Alondra, you can define a fixed price higher than the original one when you configure the row. With the PRO version you can also use percentage pricing as well. In this case, you must define values above 100 to generate overprice.

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Is the plugin compatible with Multisite?
FAQs Pre-Sale Question Technical

Is the plugin compatible with Multisite?

Currently Alondra plugin IS NOT compatible with Multisite. We are working to offer support as soon as possible.

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Will Alondra work with my theme?
FAQs Pre-Sale Question Technical

Will Alondra work with my theme?

We have tested the plugin with the most popular themes and builders on the market, ensuring that the components that display the price on the front-end are displayed correctly. Additionally, with the PRO version you can customize the colors and design as well as, if you wish, disable the styles present in the plugin to […]

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Is it translation ready?
FAQs Pre-Sale Question Technical

Is it translation ready?

The front and back-end of all our products are translation ready, but for now, we are only supporting Spanish and English languages.

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Can I still use the plugin when my license expires?
FAQs License & Subscription Pre-Sale Question Technical

Can I still use the plugin when my license expires?

Once your license expires you can still use the plugin, but only with the free features. Also you will no longer be able to receive updates or support for the plugin. However, the support for free features is still available. You can create a support ticket in the WordPress forum. We are answering you ASAP […]

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Billing & Invoices FAQs License & Subscription Pre-Sale Question

What if I buy PRO and I don’t like it? Do you offer refunds?

Yes, if you decide within 30 days of purchase our plugin is not for you, we’ll happily refund you in full. Can I try it before commit? Absolutely! We also have a 7-day free trial period (credit card required) with full features. That way, if you’re not sure if the plugin is for you, try […]

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Billing & Invoices FAQs License & Subscription Pre-Sale Question

Can I try the PRO version for free?

Absolutely! We offer a 7-days free trial period where you can use all the PRO features without any restrictions. Credit card is required but we will not charge you any payment until the end of that period so you have time to decide if the plugin fits your needs. You can cancel your subscription anytime.

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FAQs License & Subscription Pre-Sale Question

Do you offer monthly plans?

Yes, each plan can be paid annually or monthly to provide more flexibility. Although monthly plans are slightly more expensive than the annual ones, they allow you to spend less at a time, so in case you are not sure or decide to cancel you subscription you don’t spend much money. In the other hand, […]

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FAQs License & Subscription Pre-Sale Question

Do you offer lifetime licenses?

No. We do not offer any lifetime licenses for our plugins. The license is an annual (or monthly) subscription and will renew automatically every year (or month, depending on how you selected to pay), unless you cancel it. It can be canceled at any time. If you cancel the subscription, the plugin will continue to […]

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FAQs License & Subscription Pre-Sale Question

Do you offer multi-site licenses?

Yes, we do (and they’re heavily discounted)! When the checkout modal opens you can choose between 1 Site, 3 Sites, and 10 Sites under Plan Selected at the top of the modal.

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FAQs License & Subscription Pre-Sale Question

Why do I need a subscription?

WooCommerce and WordPress are evolving constantly. A subscription model allows us to continue supporting the latest releases and offer the best support we can. Additionally, your subscription ensures ongoing access to essential updates, including bug fixes, security patches, and feature enhancements. These updates are crucial for maintaining the stability, security, and functionality of your website. Without […]

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FAQs License & Subscription Pre-Sale Question

Will my subscription renew automatically?

Yes, your subscription will renew automatically every year (or month, depending on how you selected to pay), unless you cancel it. If you do decide to cancel it, your license will still be valid for the paid-for period; this means you will still be able to enjoy all the Pro features and receive updates and […]

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FAQs License & Subscription Pre-Sale Question

Can I use my licence in a development environment?

Yes. If your domain is localhost (with any port), it will be treated as a localhost domain without counting towards your site linit. Additionally, all of our licences allow you to use them on staging or development domains without counting towards your site activations limit. However, your domain name must reflect one of the allowed TLDs or […]

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FAQs License & Subscription Pre-Sale Question

Can I change the domain associated to the license?

Yes. Our system checks against the number of active installs, rather than the specific domain names. You can deactivate the plugin on one domain and then activate it on another domain with no issues. You can do so from within the Plugin Settings page in the WordPress Admin dashboard -> License & Account tab, and […]

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